Introduction

At TerraLead, we strive to provide the best service to our clients. However, we understand that situations may arise where you may need to cancel your services or request a refund. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.

We may collect the following personal information when you interact with our website or use our services:

Cancellation Policy

Service Cancellation by Client

• Clients may cancel their services at any time by contacting our customer support team at support@terralead.info.
• Cancellations must be submitted in writing and include the client’s account details and reason for cancellation.

Cancellation by TerraLead

• TerraLead reserves the right to cancel any services if the client violates our Terms of Service or any other policies.
• In such cases, no refund will be provided.

Refund Policy

Eligibility for Refunds

• Refunds are only available for services that are unused and within 30 days of the purchase date.
• Services that have already been utilized or partially used are not eligible for a refund.

Requesting a Refund

To request a refund, please contact our customer support team at refunds@terralead.info with your order details and reason for the refund.

Refund requests must be submitted within 30 days of the purchase date.

TProcessing Refunds

Once a refund request is received, our team will review the request and notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method.

Your Rights

You have the right to access, update, and delete your personal information. You can also object to the processing of your data or request the restriction of processing. To exercise these rights, please contact us using the information provided below.

Non-Refundable Services

• Certain services and products are non-refundable. These include, but are not limited to:
• Customized marketing campaigns
• One-time consulting services
• Digital products that have been downloaded or accessed

Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at hello@terralead.info.

Email: hello@terralead.info
Phone: +91 90303 03427
Address: Unit no.203, 2nd floor, Suite #633, SBR CV Towers, Sector-1, Sy no.64, Huda Techno, Madhapur, Madhapur, Hyderabad, Shaikpet, Telangana, India, 500081

Thank you for trusting Terralead with your personal information.