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Engage 360

Your Ultimate Tool for Engaging Players and Driving Growth

Home » Engage 360

Your Ultimate Tool for Engaging Players and Driving Growth

In today’s fast-paced gaming industry, connecting with your players in real-time and across multiple channels is critical to creating a strong, loyal community and maximizing player lifetime value. Engage360 is your all-in-one automation suite designed specifically to meet the needs of gaming companies. By streamlining communication through voice, messaging, email, and CRM, Engage360 helps you build deeper connections, increase player retention, and drive more revenue—all through personalized, automated engagement.

What is Engage360?

Engage360 is a powerful communication and engagement tool that automates your interactions with players across the channels they love most—voice calls, WhatsApp, SMS, email, and CRM. Whether it’s sending personalized offers, keeping players informed about in-game events, or providing customer support, Engage360 ensures every touchpoint is tailored, timely, and relevant, keeping your audience engaged and returning to your gaming platform.

Why Gaming Platforms Need Engage360

The gaming world is competitive, and user engagement is crucial for growth. Players expect instant updates, personalized offers, and seamless communication throughout their experience. Engage360 enables gaming platforms to automate these communications effectively, ensuring players feel valued, informed, and motivated to play more. Here’s how Engage360 helps:

  • Streamlined Communication Across Channels: Deliver timely and targeted messages through voice calls, SMS, WhatsApp, and email.
  • Personalized Player Experiences: Utilize CRM data to create customized messaging based on player behavior, preferences, and history.
  • Effortless Automation: Set up automated sequences for onboarding, promotions, rewards, support, and more, allowing you to focus on other aspects of growing your gaming platform.

The Core Features of Engage360

1

Voice Automation

Interactive & Personalized Voice Messages: Speak directly to your players with personalized voice messages to announce new features, events, or achievements. Automatically trigger calls for critical updates like game launches, loyalty rewards, or time-sensitive promotions.

Two-Way Voice Interactions: Enable your players to engage with interactive voice menus (IVR), allowing them to navigate support options, opt into offers, or receive quick information without waiting.

Scalable Voice Campaigns: Create and schedule voice campaigns for various segments of your player base, from new players and regular gamers to VIP members. Voice campaigns allow you to stand out and make a memorable connection.

2

Messaging Through WhatsApp & SMS

Instant Game Updates & Alerts: Send quick messages to your players about game updates, maintenance schedules, special promotions, and achievements using WhatsApp and SMS. Real-time messaging helps keep players informed and motivated to stay active.

Automated & Personalized Chats: Set up automated messaging to welcome new players, re-engage inactive users, or send exclusive bonuses. Use AI-powered chatbots for WhatsApp to respond instantly to player queries and offer support around the clock.

Targeted Bulk Campaigns: Create bulk SMS and WhatsApp campaigns targeting specific player segments based on their game preferences, behavior, or demographics, and build excitement for upcoming events, challenges, and tournaments.

3

Email Marketing & Campaigns

Personalized & Automated Emails: Build and automate email sequences to welcome new players, update them about their account activity, or promote special in-game items and events. Keep your emails personalized based on player activities, preferences, and milestones.

Drip Campaigns & Newsletters: Keep players coming back with drip email campaigns that introduce features over time, promote new games, or educate players on how to get the most out of their gaming experience.

Performance Tracking & Analytics: Monitor open rates, click-through rates, and conversion rates to understand which emails resonate with your audience and refine your email strategy for better results.

4

CRM-Driven Engagement & Player Management

Unified Player Profiles: Engage360 integrates with your CRM to bring together all your player data into one place. This helps you understand your players better, from their preferred gaming genres to their transaction history and in-game behavior.

Behavior-Based Segmentation & Targeting: Use Engage360’s CRM insights to create segments based on player actions (like level-ups, purchases, or achievements) and send them relevant, personalized communication that keeps them engaged and playing.

Enhanced Loyalty & Retention Strategies: Track player engagement and retention with CRM data to identify loyal players, VIPs, and at-risk users. Use this data to send special rewards, re-engagement offers, and retention campaigns that build long-term relationships.

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Boost Player Engagement & Retention

With automated voice, messaging, email, and CRM communications, keep players connected and informed about everything happening in your gaming world. A well-timed message can turn a casual player into a loyal gamer.

Enhance User Experience & Personalization

Tailored interactions based on player behavior ensure that each message feels personal and meaningful. Engage360 enables gaming platforms to create custom journeys for players, from onboarding to re-engagement.

Efficient & Automated Workflows

Engage360’s automation allows you to set up workflows for different events and activities on your gaming platform. Whether it’s a new player sign-up, a tournament reminder, or a reward notification, automate these touchpoints for maximum efficiency.

Drive Revenue Through Targeted Promotions

Use Engage360’s data-driven insights to create promotions that increase in-game purchases, player activity, and engagement. Target the right players with the right offers, at the right time, to boost transactions and revenue.

Actionable Insights & Analytics

Access comprehensive analytics on player interactions, campaign performance, and engagement rates. Gain actionable insights to optimize your communications strategy, enhance player experiences, and maximize return on investment.

How Engage360 Works for Gaming Companies

Easy Integration

Connect Engage360 with your existing gaming platform and CRM system with our simple integration process. Once set up, you'll have access to all communication channels and automation tools at your fingertips.

Design & Launch Campaigns Effortlessly

Use Engage360’s intuitive campaign builder to design automated workflows across voice, WhatsApp, SMS, and email channels. Segment players based on their actions, preferences, and milestones to ensure targeted communication.

Monitor, Analyze & Optimize

Engage360 provides a comprehensive dashboard to track campaign performance, monitor player responses, and adjust strategies based on real-time data. Keep refining your engagement tactics to improve player retention and satisfaction.

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Engage360 Use Cases for Gaming Platforms

Onboarding New Players Efficiently: Send welcome messages through voice or WhatsApp to introduce new users to your platform and guide them through the first steps, ensuring they feel valued from day one.

Promoting In-Game Offers & Bonuses: Run targeted SMS and email campaigns to notify players about special promotions, in-game offers, or limited-time bonuses that encourage more play and spending.

Engaging Players in Tournaments & Events: Use automated voice messages or WhatsApp notifications to inform players about upcoming tournaments, events, or challenges, driving excitement and participation.

Enhancing Customer Support with AI Bots: Automate customer support with WhatsApp chatbots or voice IVR systems that can quickly resolve common issues, answer questions, and keep players satisfied without the need for manual intervention.

Re-Engaging Inactive Players: Identify players who haven’t logged in for a while and send personalized emails or SMS with exclusive offers, reminders, or rewards to bring them back into the game.

Boost Your Player Connections with Engage360

Engage360 is more than just a communication tool—it’s the key to building stronger relationships with your players, keeping them engaged, and driving your gaming platform to new heights. Whether you’re looking to improve player retention, drive more transactions, or enhance the overall user experience, Engage360 provides the flexibility and automation you need to make every interaction count.

Start engaging, start growing—take your gaming platform to the next level with Engage360!

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